The website of ThePokies.net, a new online casino that has been launched in the Australian and New Zealand markets as its primary focus, is not functioning for many users. What has led to this problem being experienced by these users is regulatory pressure from the Australian Communications and Media Authority (ACMA).
Regulatory Hurdles
Upon examining ThePokies.net, the ACMA discovered that more than 30,000 Australians play on the site on monthly basis. Some players have reported difficulties when it comes to withdrawing their money; they accused the operator of withholding their deposits. Consequently, ACMA blocked out the site so that it could never be visited by any user through Australian internet providers.
To make sure that there are no barriers like this, the operator creates several mirror sites which look similar to real ones. However, these mirrors also get blocked after some time. Therefore, the operator is forced to always change domains so as not to deprive its clients access. Among them, we can mention such forbidden domains as thepokies78.net, thepokes79.net, thepokies80.net, thepokies81.net, thepokes82net and so on.
User Experience Issues
In addition to regulatory problems, some users face problems with account verification or connection issues, making it impossible for them to visit or deposit money on the website. Unprofessional looking site features; lack of transparency regarding bonuses and promotions together with non-original games are also a voice of concern among others.
Troubleshooting and Alternatives
Troubleshooting activities which can be done by those who are experiencing difficulty while using ThePokies.net include:
- Confirming account details.
- Ensuring stable internet connection.
- Closing extra tabs.
- Restarting the device.
- Reaching out to customer support.
If these steps do not work, one may want to try a different online casino.
Customer Support
ThePokies.net’s customer support response time varies depending on the method of contact chosen:
- Email support – typically responds within one day.
- Real-time chat – instant in its response within a few minutes.
When it comes to a live chat, there is a specific bot answering average questions. An actual person that can be contacted too when it comes to with specific inquiries or issues. If no operator is available or present, you can leave your request, and the casino’s representative should respond once they come back online again.
ACMA’s strong regulations have made ThePokies.net change domains several times. What should users do if ThePokies.net doesn’t work? Follow the troubleshooting process and if it fails, consult casino’s support desk. However, when all else fails, another online gaming provider may represent the best option for patrons